Something not working the way it should? Write to us — a person answers, not a bot.
Answer within 1 business day · We reply in English, Portuguese and Spanish
The app sign-in is the same as the web dashboard. If the password fails in both, reset it at mybeebots.com. If it works on the web but not in the app, write to us with your account email — the account may not be enabled for the app yet.
Yes. The app is the companion to the Bee Bots service: it shows the conversations the assistant on your website captured. Without an active account and the assistant installed, there is nothing to show. Start at mybeebots.com.
Almost always this means the assistant is not installed on the site yet, or nobody has talked to it. Under Ajustes → Meu site, check that your site reads Chat ativo · verificado. If it does and nothing still arrives, open your site in a private window and send a message in the widget — it should appear in the app within seconds.
If they still do not arrive, write to us with your device model and iOS version.
Translation is automatic and does get slang and very specific trade terms wrong. Every message shows the original English text right below the translation — when the stakes are high, check there. If a mistake cost you a job, send us the screenshot: we use those cases to tune the assistant.
Write to [email protected] asking for deletion. We erase the account and all its content within 90 days, per the Privacy Policy. Signing out of the app (Ajustes → Sair) only ends the session; it deletes nothing.
The subscription is purchased and paid on the website, not inside the app. There is no in-app purchase, and the app never asks for card details.
Write to [email protected] with: your account email, what you were trying to do, what happened, and a screenshot if possible. That gets it solved on the first reply instead of the third.