Effective: September 10, 2026 · Version 1.0
Bee Bots is a chat service for service providers' websites: the visitor chats in English and the conversation reaches the provider translated into Portuguese or Spanish. It is sold as a monthly subscription — Pro US$199, Business US$289 and Enterprise US$499 — with a 14-day free trial before the first charge. Cancellation can be requested at any time and takes effect at the end of the cycle already paid for.
These Terms of Service ("Terms") govern the use of the Bee Bots platform (the "Service"), offered by Bee Bots LLC ("Bee Bots", "we", "us"). By creating an account, starting a trial period or accepting at checkout, you (the "Customer") agree to these Terms on behalf of the company you represent, and you represent that you have authority to do so.
Bee Bots is a chat support platform for service providers' websites. Depending on the plan purchased, the Service includes:
The Service is offered to businesses (B2B). It is not intended for consumers or for anyone under 18.
2.1. The account is created after payment confirmation and is activated by a single-use link sent to the email address provided at checkout. The Customer sets their own password; we never know it or send it by email.
2.2. The Customer is responsible for the accuracy of registration data, for safeguarding credentials, and for all use made through their account and their users.
2.3. The Customer must notify us immediately of any unauthorized use.
3.1. Current plans are published at mybeebots.com/#planos:
| Plan | Price | For |
|---|---|---|
| Pro | US$199/month | Individual provider, 1 website |
| Business | US$289/month | Growing teams, up to 3 websites |
| Enterprise | US$499/month | Corporations and networks, unlimited websites |
Amounts are in US dollars, excluding taxes, which will be added where applicable.
3.2. Free trial: unless stated otherwise on the pricing page, the subscription starts with a 14-day trial. The payment method is provided at sign-up and the first monthly charge occurs automatically at the end of the trial, unless cancelled beforehand.
3.3. The subscription is monthly and renews automatically each cycle.
3.4. Prices may change with at least 30 days' prior notice, effective from the cycle following the notice. Changes do not affect a cycle already paid for.
4.1. Payments are processed by Stripe, Inc. Bee Bots does not store card data; the Customer is also bound by Stripe's terms applicable to payers.
4.2. Failed charges: the subscription enters a past-due state and, if the failure persists under Stripe's retry rules, will be suspended or cancelled. During suspension the widget and panel may be unavailable.
4.3. Cancellation: may be requested at any time through the support channel ([email protected]) and takes effect at the end of the current cycle — the Customer keeps access through the date already paid for.
4.4. Refunds: except where required by law, there is no pro-rata refund for periods already started. The 14-day trial period exists precisely so the Customer can evaluate the Service before any charge.
4.5. Once the subscription ends, access ceases and data is handled under section 9 and the Privacy Policy.
The Customer agrees not to use the Service for: (a) illegal, deceptive or fraudulent activity, including practices prohibited by consumer protection rules; (b) spam or unsolicited messages; (c) collecting from Visitors sensitive data unnecessary to providing their service (health, biometrics, full identification documents, financial data); (d) infringing third-party rights; (e) attempting to circumvent technical limits, probe vulnerabilities or access other customers' data. We may suspend accounts in violation, with notice where possible.
6.1. Customer and Visitor content (messages, leads, settings) belongs to the Customer. The Customer grants us a limited, worldwide, non-exclusive licence to host, transmit, automatically translate and display that content, solely to operate, protect and improve the Service.
6.2. With respect to Visitors' personal data, the Customer is the controller and Bee Bots acts as processor, as described in the Privacy Policy. It is the Customer's responsibility to give their Visitors the transparency required by the law applicable to their website.
6.3. Aggregated and anonymised usage data may be used to improve the Service.
7.1. Translations are generated by third-party AI models and may contain errors or inaccuracies. The Service displays the original message alongside the translation wherever applicable.
7.2. The Customer remains solely responsible for the content of communications with their Visitors, including quotes, deadlines and commercial promises. Bee Bots is not a party to the relationship between Customer and Visitor.
8.1. We use commercially reasonable efforts to keep the Service available, without warranty of uninterrupted operation. Scheduled maintenance will be communicated where it affects use.
8.2. Email support on all plans; priority according to the plan purchased. Channel: [email protected], with a reply within 1 business day. We support Portuguese, Spanish and English.
9.1. These Terms remain in force while there is an active subscription or an ongoing trial.
9.2. We may terminate for material breach not cured within 15 days of notice, or immediately in the cases under section 5.
9.3. After termination, the Customer may request an export of their data within 30 days; after that period, data will be deleted or anonymised, subject to legal retention obligations (for example, tax and payment records).
The software, trademarks and all Bee Bots material remain owned by Bee Bots LLC or its licensors. Nothing in these Terms transfers intellectual property to the Customer beyond the licence to use the Service during the term.
11.1. The Service is provided "as is", without implied warranties of fitness for a particular purpose, to the fullest extent permitted by law.
11.2. Cap: Bee Bots' total liability for any damages is limited to the amount paid by the Customer in the 12 months preceding the event. We are not liable for lost profits, loss of business or indirect damages.
11.3. The Customer will indemnify Bee Bots against third-party claims arising from the Customer's content, from use of the Service in breach of these Terms, or from the Customer's relationship with their Visitors.
These Terms are governed by the laws of the State of Georgia, USA. The parties elect the courts of Cobb County, Georgia as the exclusive venue, waiving any other.
13.1. We may update these Terms with 30 days' notice by email or through the panel; continued use after the effective date constitutes acceptance.
13.2. Official notices: [email protected] · Bee Bots LLC, 400 Galleria Pkwy, Ste 1500, Room 42, Atlanta, GA 30339, USA.
13.3. If any clause is held invalid, the remainder stays in force. Tolerance of a breach does not constitute waiver.